Refund Policy

Return Eligibility

We want you to be completely satisfied with your purchase from SuggestionCo. If you need to return an item, please ensure the following:

• Returns must be initiated within 30 days of the purchase date.
• Items must be unworn, unwashed, and in their original packaging with all tags attached.
• Custom or personalized items are not eligible for return unless they arrive damaged or defective.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@suggestionco.com to request a return authorization.
• Provide your order number and details about the item(s) you wish to return.
• Once your return is authorized, we will provide you with a return shipping label.

Refund Methods and Processing Time

Refunds will be processed through the original payment method used at the time of purchase. Please allow:

• 5-7 business days for the refund to appear on your statement after we receive your returned item.
• For items purchased with a gift card, the refund will be issued as a store credit.

Special Cases

If you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please follow these steps:

• Contact us within 7 days of receiving the item.
• Provide photos of the damaged or incorrect item along with your order details.
• We will arrange for a replacement or refund as preferred.

Exceptions to the Policy

Please note that certain items are non-returnable, including:

• Gift cards.
• Customized products that do not meet quality standards due to customer error.

We reserve the right to refuse any return that does not comply with our policy.

If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer service team. We are here to assist you and ensure a positive experience with SuggestionCo!